Support workers without sending every question back to your team
Wingspan gives workers one place to check status, find answers, contact support, and manage available financial resources. Your team keeps visibility without becoming the help desk for every question.
fewer support tickets at Teladoc Health
Start with self-service
Workers use the Wingspan portal to check onboarding and requirement status, requested corrections, approved payables, payment status, tax documents, and profile details they can update. Clear status often answers the question before a ticket starts.
Handle Tier 1 support in the same place
Wingspan handles routine questions about using the platform, account data, payments, and tax documents. The same support history covers seasonal, temporary, and part-time W-2 employees run on Wingspan.
Escalate the questions that need your team
Complex questions move to the right specialist with the worker record and prior conversation attached. Work approvals, rate disputes, classification, and employment policy return to your team with the relevant context.
Make contractor resources easier to find
Independent contractors can find financial tools, tax support, and optional coverage resources in the same portal where they manage payments and tax documents. Those resources remain distinct from your employee-benefits process.