Customer case study
Support workers without sending every question back to your team
Wingspan gives workers one place to check status, find answers, contact support, and manage available financial resources. Your team keeps visibility without becoming the help desk for every question.
Customers running contractor operations on Wingspan
90%
fewer support tickets at Teladoc Health
Start with self-service
Workers use the Wingspan portal to check onboarding and requirement status, requested corrections, approved payables, payment status, tax documents, and profile details they can update. Clear status often answers the question before a ticket starts.
Your accountMartin Rosser, PMHNPRowan Telehealth · since 2024
Onboarding
Correction requested
Approved payables
Tax documents
Handle Tier 1 support in the same place
Wingspan handles routine questions about using the platform, account data, payments, and tax documents. The same support history covers seasonal, temporary, and part-time W-2 employees run on Wingspan.
Jocelyn Meyer, RN
Hi! I picked up an extra 12-hour ICU shift last week. When will that pay arrive?
Devon Ruiz · Wingspan support
Hi Jocelyn. The shift is approved and is in your $2,568.00 payment on Friday, Nov 13.
ICU shift · 12 hrs at $68
Resolved by Wingspan support
Escalate the questions that need your team
Complex questions move to the right specialist with the worker record and prior conversation attached. Work approvals, rate disputes, classification, and employment policy return to your team with the relevant context.
Wingspan support"Can I be moved to W-2?"Martin Rosser · Rowan Telehealth
Routed to your team
Issue 4821 · ClassificationReclassification request
Martin RosserRowan Telehealth Q32025 1099-NEC3 messages
Opened 2 days agoRespond
Make contractor resources easier to find
Independent contractors can find financial tools, tax support, and optional coverage resources in the same portal where they manage payments and tax documents. Those resources remain distinct from your employee-benefits process.
PaymentsTaxesResources
Financial tools
Tax support
Coverage options
Not sponsored by Rowan Telehealth
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