No items found.
BPO & Contact Centers
Scale your agent bench from 500 to 5,000 and pay every one of them this week.
Wingspan handles enrollment, variable payments, tax filing, and agent benefits for work-from-home BPOs and virtual CX networks—so your ops team stops doing payroll math in spreadsheets.
50%
Omni Interactions cut contractor support tickets in half after moving payments to Wingspan.
Fewer support tickets
24+
Payment operations time reclaimed from manual CSV uploads, email approvals, and contractor inquiries.
Hours saved weekly
$700K+
In-system approval workflows replaced email-based authorization on six-figure payroll batches.
Batches auto-approved
Trusted by businesses that run on contingent work
No items found.
Pay thousands of agents accurately, every cycle, without spreadsheets.
BPO pay is not flat. Agents earn based on productive minutes, 30-minute service intervals, or completed tickets—with spiffs for CSAT scores and deductions for platform fees applied before funds move.
Wingspan handles the full calculation-to-payment workflow: upload your payroll file, apply deductions automatically, review in-system, and distribute to every contractor account at once. Agents access earnings the same day via ACH, instant transfer, or Wingspan debit card with no fees on their end.
Stop losing recruited agents at the enrollment step.
Applicants who clear background checks and voice assessments drop out when enrollment requires a separate portal, a new MFA credential, and a handoff that breaks your brand experience. Wingspan's API embeds enrollment directly inside your ATS—Fountain, Greenhouse, or proprietary.
Agents complete W-9, identity verification, and bank setup without a separate login. Wayfinder AI handles document verification automatically, flagging discrepancies instead of routing to a support queue.
Give agents a reason to stay that competitors cannot match.
BPO networks compete for the same pool of work-from-home agents, and wages and schedule flexibility are table stakes across platforms. Wingspan gives agents access to telehealth, financial wellness tools, and contractor perks through their payment portal.
For agents who are unbanked or underbanked, immediate access to earnings via the Wingspan debit card is a reason to stay. Automated 1099 filing means agents are not on their own at tax time.
Pay agents in Manila, Bogota, and Memphis from one platform.
Virtual CX networks source agents across the US, Latin America, and the Philippines—meaning W-2 employees in one state, 1099 contractors in another, and international payees who need local-currency transfers, all on different pay schedules.
Wingspan consolidates domestic 1099 payments, international contractor transfers, and mixed-workforce compliance into a single platform. File 1099s for US agents, process cross-border payments to LATAM and APAC agents, and maintain audit-ready documentation for enterprise client contracts—without toggling between systems.
Wingspan isn't a vendor. They're a partner. They care about what matters to us and our contractors.
Omni Interactions
Virtual CX Network
Read case study
