Customer case study
Telehealth Networks
Credential and pay your telehealth providers across 50 states before the first visit.
Wingspan handles the full provider payment lifecycle for telehealth networks managing 1099 clinicians -- from W-9 collection and TIN verification through per-encounter payment calculation, itemized pay statements, and year-end 1099 filing.
28 hrs
Teladoc Health saves 28 hours every month on payment processing after consolidating provider payment infrastructure onto Wingspan.
Saved monthly
90%
Teladoc Health eliminated the majority of inbound provider payment questions after giving clinicians itemized pay statements through Wingspan.
Fewer support tickets
$230K
Teladoc Health's annual operational savings after consolidating provider payment infrastructure onto Wingspan.
Annual savings
Healthcare customer networks that run on Wingspan
Replace the four-system onboarding chain with a single guided flow
Wingspan replaces the typical four-to-six-system onboarding chain with one invitation and one portal.
A new provider completes W-9, banking, license uploads, and compliance acknowledgments in a single guided flow. For platforms that want to embed the experience, Wingspan's API runs entire onboarding inside your own product -- no redirect, no second brand.
Pay per encounter and give providers the statement to prove it
Wingspan's rate engine handles per-encounter, per-session, hourly, and mixed payment structures -- configurable by provider type, service, site, and time period without code changes.
Every pay run produces an itemized statement showing the provider exactly what they earned, for which encounters, and under which billing code. Teladoc Health eliminated the majority of inbound provider payment questions after giving clinicians these statements through Wingspan.
File accurate 1099s from one system instead of reconciling three
Wingspan collects and verifies W-9s at onboarding, catches TIN mismatches before the first payment, and consolidates every disbursement -- regular, bonus, correction -- into one system of record.
Year-end 1099 filing happens automatically from verified data, with state-level earnings segmentation for multi-entity structures. No more merging Stripe, Ramp, and proprietary portal data into a single filing.
Collect state licenses, NPI numbers, and malpractice certificates in one onboarding flow
Wingspan collects state clinical licenses, NPI verification, DEA registration, malpractice insurance certificates, and CAQH profile data in a single onboarding flow -- with Wayfinder AI verifying documents at submission.
Payments are gated to active license status by state, so a provider whose California license expires cannot be paid for California encounters until renewed. This eliminates the SharePoint folders and spreadsheet trackers where compliance gaps form.
Wingspan has completely transformed the way Teladoc manages 1099 Provider Payroll. Highly recommend Wingspan for any company looking to streamline their operations, boost productivity and increase provider satisfaction!
Tricia McGimpsey
Head of Global Payroll & HRIS, Teladoc
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